FAQ’s

Frequently Asked Questions

Payment Methods

We securely accept Visa, MasterCard, American Express, Discover, and PayPal. We do not accept personal checks or money orders.

You are welcome to call in your orders to our distribution center at 513.482.0907. We are in the office from 9 am to 4 pm daily but feel free to leave a message if you get our voicemail. We do strive to return all messages with 24-48 hours.

It is also for security reasons that we do not have access to your full credit card number and ask that when you call us, please have your credit card information ready. Our customer service representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information – as email is not a secure form of communication.

Please note that our transit and turnaround times begin after we have received valid payment information, not at the time the order was placed.

 

Return Policy

We cannot accept returns or an exchange for any reason.  All Sales Are Final.
Damaged or Missing packages

If you receive a damaged package, please take photos of the box and the leaking or spilled content and then contact us right away. That way we can file the shipping claim for you and get your replacements out the door within 24 hours.

Please call us within one week of receipt, or one week from when you were supposed to receive it and we will gladly handle all of the claim paperwork and help to get you a replacement. Please call us immediately toll free at 1.513.482.0907.

BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address that was on the original order, you are responsible for the reshipping costs.

 

Do you test on animals? Are your products vegan?

Love Light and Laughter products are not tested on animals and is cruelty free.
Love Light and Laughter is dedicated to socially and environmentally responsible business practices, and we do our best to live up to this.
In addition, most of our products are vegan.  The only exception would be be any of our goat milk soap bases, powdered goat milk, bees wax, the lip balm.

 

Natural vs. Organic

The term ‘natural’ is an unregulated term that can be pretty much applied to anything from nature. The term ‘organic’, on the other hand, is a much more regulated term applied to products grown under strict organic guidelines. Many of our products are natural, but not all of them are organic.
We purchase our organic products from certified organic manufacturers, but Love Light and Laughter itself is not a certified organic facility.
If you have additional questions about a particular item, please feel free to ask and we would be more than happy to help you! =)

 

Vegan

Most of our ingredients are considered vegan, except for the following:

  • any product containing honey
  • any product containing ‘carmine’ (eg certain red, pink and orange colorants)
  • any product containing goats milk

To check the product’s ingredients, look at the description on our website.